
- Founded in 2005
- Family-Owned & Local
- Honest & Transparent
- Mount Gilead, NC
- Heating & Cooling Specialists
- Residential & Commercial
Your heat ran hard last winter. Even a mild Mount Gilead winter asks a lot of a heat pump, and most homes here lean on one. Long humid summers wear the same outdoor unit, then the cold snaps near 20 degrees push it again. Parts loosen. Coils gather grime. A little gets worse.
Skip the yearly check and you find out the hard way. The system quits on the coldest morning, or it limps along burning power while you wonder why the house never feels warm. By then a small fix has turned into a big repair bill.
We are EM Contractors, a family-owned crew right here in town. We catch the small stuff in the fall, before it leaves you cold. Honest look, fair price, no upsell games.
Common Problems We See
- Heat pump runs nonstop but the house still feels cool
- Heating bills crept up over last winter with no clear reason
- Furnace or air handler makes new rattles, squeals, or banging
- A burning or musty smell the first time the heat kicks on
- Some rooms stay cold while others get plenty of warm air
- Outdoor unit ices over or won't switch out of defrost
- System short-cycles, turning on and off every few minutes
- It has been two or more years since the last tune-up
How EM Contractors Helps
A heating tune-up is simple, hands-on work that pays off all winter. We check the whole system, not just the part that is squeaking. On a heat pump we test the refrigerant charge, clean the coils that our humid summers cake with grime, check the defrost cycle, tighten electrical connections, and make sure the backup heat strips kick in when they should. On a gas or oil furnace we inspect the heat exchanger for cracks, check the burners and flame, test the safety controls, and confirm it is venting clean. We swap or check the filter, test the thermostat, and watch the system run start to finish.
If we find something, we tell you straight. What it is, whether it needs fixing now or can wait, and what it costs. No scare tactics. Most years the visit just gives you peace of mind that your heat will hold through the season.
Why Choose EM Contractors LLC
We live and work in Mount Gilead. The Mabe family has done HVAC around Montgomery County for decades, and Eric runs the shop on Valley View Church Road the same honest way his father Roger always has. We know what these long, muggy summers and quick winter cold snaps do to a heat pump, because we service them every week from the lake homes out by Lake Tillery to the old houses downtown. Family-owned since 2005, and we treat your system like it was in our own house. Straight answers, fair prices, no runaround.
Our Heating Maintenance Process
- 1
Call and schedule
Reach out and we set a time that works. We aim for same-day or next-day when we can, and fall is the smart window before the first real cold.
- 2
Full system inspection
We go over the whole unit, indoors and out. Coils, refrigerant, electrical, controls, the heat exchanger or heat strips, the filter, and the thermostat.
- 3
Clean and adjust
We clean what is dirty, tighten what is loose, and fine-tune the system so it runs the way it should through a Piedmont winter.
- 4
Honest report
You hear exactly what we found. If a repair makes sense we explain why and give a fair price up front. If everything checks out, we say so and leave it alone.
Local Tips for Heating Maintenance
Honest, practical advice from the EM Contractors crew — the same things we'd tell a neighbor.
Book the tune-up in the fall, not the cold snap
Schedule before the first cold mornings, while the weather is still mild. A worn part caught in October is a cheap fix; the same part failing on a 20-degree January night is an emergency call. Fall is also our open window before everyone's heat quits at once.
Change the filter, and check it often in a humid climate
A clogged filter chokes airflow and makes your system work harder all winter. Our long humid summers leave dust and grime that load filters faster than you'd think, so check it monthly and swap it on schedule. It's the one thing you can do yourself between visits.
Keep the outdoor heat pump unit clear
Most homes here run a heat pump, and it works outside all winter. Rake away leaves, grass clippings, and dirt, and leave a couple feet of space around it so air moves freely. A blocked unit ices over and struggles to switch out of defrost on cold mornings.
More Heating Services
What Customers Say About Our Heating Maintenance Service
Real, verified reviews from the Mount Gilead neighbors we've helped.
“They recently came out when we didn't have heat and installed a part on the spot in an older unit. Same-day service. This company has been a blessing to us.”
“I have known the Mabe family for 65 years. Father Roger and son Eric have for 30 years provided to me excellent A/C installation and service. EM Contractors are knowledgeable, prompt and courteous. I highly recommend the company.”
“Excellent service. I called in the afternoon and someone was at my house within an hour. Would definitely recommend!”
Heating Tips From Our Blog
Heating Maintenance Questions, Answered
Once a year. Here in Mount Gilead, fall is the best time, before the first cold mornings hit. If you run a heat pump it works year-round for both heating and cooling, so an annual check matters even more.
Yes, and maybe more than a furnace does. Most homes around here run heat pumps, and a heat pump works hard through both our humid summers and our winters. That run-time wears coils, refrigerant levels, and electrical connections. A yearly check keeps it efficient and catches trouble early.
We inspect the full system. On a heat pump that means refrigerant charge, coils, defrost cycle, electrical connections, and the backup heat strips. On a furnace we check the heat exchanger, burners, venting, and safety controls. We also handle the filter, test the thermostat, and watch it run start to finish.
Often, yes. A dirty coil, a loose connection, or a system that is low on refrigerant makes your unit work harder and burn more power. Cleaning and tuning it up helps it run the way it was built to. We will not promise an exact number, but a well-kept system almost always costs less to run.
Because the problems that strand you on a cold morning are usually building quietly for months. A tune-up in the fall catches a worn part or a small leak while it is cheap and easy to fix, instead of letting it fail when you need the heat most.
All major makes and models. Heat pumps, gas and oil furnaces, ductless mini-splits, you name it. We have installed Heil and we service whatever you have, so you do not need to track down a specific brand's dealer.
The visit itself is a flat, fair price for the inspection and tune-up. What can change the total is whatever we find. A worn part, a refrigerant top-off, or a repair adds to it, and we tell you the cost up front before we touch anything. A heat pump and a gas furnace get checked a little differently, but a standard tune-up runs about the same either way. No surprises on the bill.
Plan on roughly an hour to an hour and a half for a single system. It takes that long because we go over the whole unit, indoors and out, and watch it run start to finish. You don't have to hover over us, but someone should be home to let us in and to hear what we found before we leave.
A burning or musty smell when the heat first kicks on, new rattles or banging, a heat pump that runs nonstop but never warms the house, or an outdoor unit that keeps icing over. Those mean call now, not later. The same goes for any heating bill that crept up over last winter with no clear reason. Small problems get loud before they leave you cold.
Ready for Heating Maintenance? Talk to a Local HVAC Contractor
Call EM Contractors LLC for honest heating maintenance in Mount Gilead, NC and the surrounding communities.



